It’s hard to drive camaraderie among a highly dispersed workforce — but HSN has found a way.

The entertainment and lifestyle retailer reaches 94 million households through 1,700 sales and service agents —most of which remotely work from home. Such a widely dispersed workforce makes it difficult to use conventional tactics to build healthy competitive spirit and camaraderie in group settings. This challenge forced the company to step up its employee engagement game.

By deploying the gamification module within the Nice Performance Management solution from Nice Americas, HSN can now measure customer agent performance, drive healthy competition and highlight agents’ achievements. More importantly, the solution is now part…