Insight: two thirds of online shoppers suffer problems with parcel deliveries

The research by Citizens Advice found that late delivery was the most common problem for shoppers, including those who paid for a premium service guaranteeing next day or a named day delivery.

Other common issues included parcels being left in unsecure locations and unnecessary failed deliveries where people waited at home for a parcel, only to receive a note saying they had missed it.

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The organisation’s new report, ‘Parcel delivery: delivery services in the online shopping market’, also reveals that more than half of the 2,000 people surveyed did not take any action if their parcel was late while a third did not complain if a parcel was damaged. Of those who did try to complain,…