John Lewis staff can now advise on stock availability in-store.
For department store John Lewis, delivery and collection are both parts of the all-important customer experience. In its latest financial results, it set out the ways it plans to build on that experience, through improvements including two-hour delivery slots, self-service click and collect kiosks in Waitrose and enabling customers to see both more detailed product information and branch stock availability through the John Lewis app.
“We are confident that our relentless focus on the customer and differentiating our brand from our competitors will set us up for success in the second half, where the majority of our sales and profits are delivered,” It said in its statement for the six months to 29 July 2017.
That builds on a delivery promise that includes free standard delivery for orders over £50, next-day and named-day delivery, click and collect from its stores and pick-up from third-party stores through the Collect+ network . Standard delivery for smaller…