Peggy sofa
West Elm

West Elm is now offering customers a full refund for its infamous Peggy sofa.

The sofa was removed from West Elm’s website less than a week after Anna Hezel wrote a story on The Awl about how unhappy she and other customers were with the product.

A customer service representative told Business Insider on Wednesday that P eggy owners who placed an order in the U.S. or Canada after July 2014 are eligible for a full refund or replacement for the $1,199 sofa.

“We would scooch across a cushion at the wrong angle, and a button would…