LuLaRoe is refunding customers following complaints about the quality of the company’s clothing, as Business Insider reported earlier.
The policies include the “Make Good” program — which applies to purchases made between January 1, 2016 and today — and the “Happiness Policy,” which applies to all future purchases.
Here’s a breakdown on the specifics of each policy, and how customers can get a refund, credit, or exchange.
The “Make Good” program:
- Applies only to purchases of defective merchandise made between January 1, 2016 and April 24, 2017.
- Customers can apply for a replacement, gift card, or cash refund by contacting the retailer who sold them the product and arranging to have the product and proof of purchase returned to them. The proof of purchase must include a copy of the original receipt or a copy of a bank statement reflecting the purchase and identifying the retailer. Customers will not be charged for return shipping.
- If that retailer refuses to help them, customers can contact LuLaRoe through its “Make Good” website , and the company will connect them with another retailer…