QikServe, a multi-channel order and payment specialist, has revealed that its mobile ordering technology, which has been rolled out at the new Kebaya Asian Brasserie in Amsterdam’s Schiphol Airport, has been used for more than 95% or orders.
In the restaurant’s first weeks of business, the QikServe system has handled the vast majority of orders placed by customers, with more than 95% placed via the tablet-based system. The digital system streamlines the conventional process of dining as orders travel directly to the kitchen, which takes the pressure off waiting staff at peak times.
Kebaya combines technology with high quality dining to offer guests a completely new experience. When guests enter the restaurant, they can browse the menu at touch-screen kiosks and, when they sit down at their tables, guests can choose to make their selection using Samsung tablets. Powered by QikServe, the ordering application running on the tablets was custom developed for HMSHost International, which owns and operates Kebaya.
Marlijn van Straaten, Director Marketing and Communications at HMSHost International, explains: “The key is to reach travelers at the right moment in the airport, when their time is limited. Our digital strategy is to enable a truly omni-channel experience and reach our guests on all available touch points. This technology allows us to respond to these touch points and to address…