Shipping costs are one of the biggest expenses for many small businesses. It’s important to fine-tune this side of your workflow to stay profitable.
One way to cut down on shipping costs is refunds. Carriers sometimes make shipping and billing mistakes that can and should be compensated. This happens according to the regulations of each separate carrier.
The problem is that carrier contracts are tricky because they are based on multiple rates & rules tariffs, requiring an in-depth knowledge of the terminology. That can make issuing a refund a big deal and, if there are numerous refunds, a nightmare.
This post will tell you how refunds are issued with FedEx, DHL, and UPS and how you can automate refunds with a free app from the Ecwid App Market.
How Refunds Work in Carriers
Large carriers like FedEx and UPS can sometimes bill you wrong due to the great number of orders they process and ship. The reason may be:
- Billing mistakes, such as double charges or overcharges
- Service failure, such as a package being delivered late.
For sellers with a heavy order flow, it might be next to impossible to track every mistake and request a refund manually.
A lot of manual work doesn’t guarantee you are getting a refund. It can be canceled easily if you made a mistake in documentation or your request simply appeared too…