Chick-fil-A gluten free bun
Chick-fil-A’s new gluten-free bun is a major disappointment.

Courtesy of Chick-fil-A

When I first heard Chick-fil-A was launching a gluten-free bun, I was thrilled.

Gluten-free eaters like me are largely ignored by fast food chains, so when Chick-fil-A started serving its new buns on Monday, I had to get my hands on one.

The bun, made with quinoa and amaranth and sweetened with molasses and raisins, contains 150 calories and costs an additional $1.15.

It seemed like a small price to pay to finally be able to try a chicken sandwich from one of the most popular chains in the US.

We went to Chick-fil-A to test out the new bun. Here’s what happened:

I visited Chick-fil-A’s 6th Avenue location in New York on the first day that the gluten-free bun was rolled out nationwide. This is one of its three locations in Manhattan.

I visited Chick-fil-A's 6th Avenue location in New York on the first day that the gluten-free bun was rolled out nationwide. This is one of its three locations in Manhattan.
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When I arrived, there was a long line that stretched outside the door, which is common for this location. The new bun hadn’t been added to physical menus yet and there was some confusion about whether or not it was available.

When I arrived, there was a long line that stretched outside the door, which is common for this location. The new bun hadn't been added to physical menus yet and there was some confusion about whether or not it was available.

Business Insider/Mary Hanbury

As this was supposedly the first day the gluten-free bun was available in stores, I persisted and asked the manager of the store if it did indeed exist.

The workers couldn’t have been more accommodating. Next thing I know, I was being ushered to the front of the line and ordered a gluten-free meal directly from the manager.

This treatment was in-keeping with the chicken chain’s stellar reputation for polite customer service. According to QSR Magazine’s annual drive-thru report released in October, Chick-fil-A is statistically the most polite chain in the restaurant business.