By Paul Skeldon

2016 seems to have been a pivotal year for retail: not only has digital payments replaced cash as the leading payment tool, but digital channels have become the preferred method of shopping – and voice controlled devices are also starting to find their place.

According to Walker Sands’ fourth annual report, “Future of Retail 2017 nearly half of consumers (46%) now prefer to shop via a digital channel, such as mobile, desktop or voice-controlled device, a 48% jump from last year.

Almost a third of consumers (29%) shop online at least…