Retail’s Clare Bailey spills the beans on the requirements of great customer experience

A newly published guide for retailers offers a collection of insight and advice, valuable in withstanding today’s retail challenges.

With a backdrop of rising costs and inflation pressures, coupled with declining footfall and consumer confidence, retailers are under considerable pressure to achieve “more, with less”, without compromising the customer experience.

In a 12-page whitepaper, TV retail expert and author, Clare Bailey, explores how retailers can improve operational efficiency, and preserve customer experience, by capturing real-time, actionable insight from all stores on any number of key business processes…