The new store design has taken into account customer and staff feedback.
Digital interactive maps have now been rolled out for use by all customers at every stage of the customer journey rather than there only being one at the front of the store. The interactive and touch screen maps help customers search for and narrow down their holiday choices, showcasing in-depth information on destinations and videos of resorts and hotels.
In a first for Thomson, visitors to the new store will be able to use virtual reality headsets to enable them to have a range of ‘taster’ experiences, such as a trip onboard the TUI Discovery cruise or viewing premium seats on 787 Dreamliners.
Customers will also have the option to use dedicated self-service…