Insights on front-and-center retail topics including AI, real estate, customer service and cryptocurrencies like bitcoin are featured in the new 2018 Retail Look Book: Business Insights for the New Year, from Remodista. This second annual edition includes a look back at the disruptive forces that rocked 2017 — such as Amazon’s growth along with the impact of voice technology and IoT — as well as predictions for the coming year.
The Look Book includes essays such as:
• “Test Small, Win Big…And Fail?”, on the benefits of frequent testing, by Chau Banks, EVP, CIO and Channel Integration for New York & Company;
• “The Future Of Retail Is In Asia Pacific,” by Michelle Grant, Head of Retailing, Euromonitor International;
• “Community As…