IMG_3156
Whole Foods’ IT problems could be causing headaches for Amazon.
Business Insider/Hayley Peterson
  • Whole Foods‘ information-technology systems, which include its registers and scanners, are plagued by problems, according to a source with knowledge of the issues. It could be the reason Amazon Prime perks haven’t yet rolled out for shoppers.
  • “Just in the past month and a half there have been more critical failures than I have seen since it was rolled out a few years ago,” a source told Business Insider.
  • That may be why Amazon plans to start processing Whole Foods transactions through its own IT systems, rather than Whole Foods’ registers, later this month.
  • Amazon is also shifting Whole Foods’ IT to its cloud service, Amazon Web Services, internal documents reveal.

Amazon Prime members are anxiously awaiting a new Whole Foods loyalty program — perhaps with a 10% discount on sale items — expected to be announced soon.

From documents, emails, and discussions with sources familiar with the matter, Business Insider has learned one potential reason for a delay: The technology that powers Whole Foods stores is repeatedly crashing.

Whole Foods’ information-technology systems, which include its registers and scanners, have been plagued by critical problems, according to a source with knowledge of the issues.

“Just in the past month and a half…