Seven days on from becoming part of Sports Direct, House of Fraser’s website is offline and its outstanding online orders and deliveries have been cancelled.
The retailer was bought out of administration just a week ago by Sports Direct. At the time, Sports Direct gave no details about its plans for the department store. Today the House of Fraser website is down, and the retailer has announced on Twitter that it is cancelling all outstanding online orders, following several days of tweets answering queries about delivery times with the message that some orders had been delayed due to the change in ownership.
Yesterday, the House of Fraser Twitter account said: “Due to delays with delivering online orders, we have taken the decision to cancel and refund all orders that have not already been sent to customers. All customers affected will receive an email in the next couple of days. Please accept our apologies for any inconvenience caused.”
That statement has been met with tweets from disappointed customers asking when they would…