From virtual reality (VR) headsets to a new suite of mobile apps, Walmart is upping its retail tech game for employees.
Walmart first introduced VR to employee training at Walmart Academies nationwide last June. Now, after seeing “huge success” of the program, the retailer will provide more than 17,000 Oculus Go VR headsets to all stores in the U.S. to bring the same level of training to more than 1 million Walmart associates.
Walmart will start shipping the headsets in October and they should arrive in every store by the end of the year. Walmart is sending four headsets to every Walmart supercenter and two units to every Neighborhood Market and discount store. Associates will then have access to the same training that their managers and department managers do at the Walmart Academies.
“The great thing about VR is its ability to make learning experiential,” said Andy Trainor, Walmart’s senior director of Walmart U.S. Academies in a blog post. “When you watch a module through the headset, your brain feels like you actually experienced a situation. We’ve also seen that VR training boosts confidence and retention while improving test scores 10% to 15% – even those associates who simply watched others experience the training saw the same retention boosts.”
Walmart already has more than 45 activity-based modules using software provided by STRIVR in place. STRIVR’s platform delivers realistic, repeatable and scalable training content. Walmart plans to use VR to train associates in three main areas: new technology, soft…