If Aaron had different-sized feet, he’d be all set. Well, also if his shoes were different sizes. Neither is true. He ordered some Rockport shoes more than a year ago, then set them aside. When he opened the box, he discovered that they had two different size insoles. How does that happen? He doesn’t know, but Rockport isn’t willing to send him a replacement insole.

How does this happen?

Most of my shoes are purchased from Rockport’s website, and I’ve been wearing the same Rockport size for years, so I tend to buy 2-3 of each at the same time to save on shipping. The other week I took out a brand new pair and put them on, only to notice that the left insole had been wadded and forced into the left foot. When removing…