• As Amazon is an online retailer, all returns to the company must be conducted using the post office or shipping companies.
  • Within 30 days of a purchase or receipt of a gift, Amazon will accept returns without hassle; after that period, many items are still eligible for return or replacement if they prove defective.
  • Here’s how to return an item to Amazon, whether you bought it, got it as a gift, or received it by mistake.

Before we talk about how to return things to Amazon, I feel I should give you a quick heads up: if you return too many things in too short of a time, Amazon may well ban you from shopping with them. It’s rare, but it happens, and the usual cause of an Amazon ban is serial purchase returns.

So even though this online retail powerhouse makes it almost painfully easy to click and order this, that, and the other thing (anything, e.g.), you still need to think before you buy. If you thought a good ongoing plan was going to order things, use or wear them once, then send them back, think again.

That said, Amazon makes it painlessly easy to return purchases with which you are legitimately dissatisfied, gifts you don’t want or need, or the occasional package that shows up at the wrong address. But a few quick qualifiers!

  1. Only orders fulfilled by Amazon are eligible for all return benefits the company offers — remember that many Amazon products are listed, processed, and sold by third parties.
  2. Only products with free returns explicitly specified enjoy free returns with no questions asked; other orders may be subject to shipping and restocking fees if they are returned simply because you don’t want them
  3. Damaged, defective, or inaccurately described products should usually be available for full refunds after return, but within a 30-day time window.
  4. Items must be returned in their original condition, and with all accessories, certificates of authenticity, and other such collateral included.

How to return Amazon purchases

amazon return
Find “Return or replace items” in your account’s orders page.

Assuming you have purchased an item that is eligible for return to Amazon and you want to send it…