- Instacart is reversing a controversial payment policy that workers say drastically cut their wages.
- In a blog post published on Wednesday, Instacart’s CEO Apoorva Mehta said that the company had “fallen short” in delivering its promises to shoppers. Thecompany will beincreasing its minimum payment fee to between $7 and $10 and keeping customer tips separate from its own contribution.
- Some workers are still dubious as to whether Instacart will deliver on its promises.
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Instacart shoppers are rejoicing after a protest against the company’s new payment structure resulted in it being overturned.
In a blog post published on Wednesday, Instacart’s CEO Apoorva Mehta admitted that the company had “fallen short” on delivering its promises for shoppers under the new payment structure, which was rolled out nationwide last year.
Instacart had promised that the new payment structure would make the process more transparent for its shoppers by allowing them to see a preview of the job — and how much they would be paid — before accepting it.
But the fees also changed. The former flat delivery fee was removed and replaced with a “Batch Incentive” fee, which was set at a $10 minimum and determined by the makeup of the order, trip length, and location.
However, shoppers said that under the…